What is Frequency?
- The frequency is how often you’d like your order to arrive. Subscription items offer flexible options, usually every 14, 30, 60, or 90 days.
Can I Change My Subscription Once It’s Placed?
- Absolutely! You have full control—cancel, adjust the frequency, skip an order, modify items, or even change the next shipment date with ease.
Where Can I Review My Subscriptions?
- Easy Access: At the log-in menu, select the 'Subscriptions' option to view your subscriptions.
How Do I Edit My Subscriptions?
- Manage with Ease: Scroll to your active subscription and use the buttons below it to adjust frequency, change the next order date, pause, or cancel the subscription. The 'More Actions' button lets you skip orders, modify items, and update shipping details.
These control buttons can be found on active subscription orders.
Can I Combine Subscription and Non-Subscription Items in One Order?
- Yes, You Can! : Your initial order can include both subscription and non-subscription items. Future orders will only include the items you’ve subscribed to.
Will I Be Notified When an Order is Placed?
- Stay Informed: Yes, you’ll receive an email notification before each order is placed, giving you time to review it.
Can I Use Quoted or Discounted Pricing with Subscriptions?
- Definitely! If you have a quote applied to your account, you can subscribe to items at the quoted price. Just remember, once the quote expires, the subscription will revert to regular pricing. Reach out to your sales rep for quote updates.
Why Did the Price of My Item Change?
- While you will receive a subscription discount, individual product prices may fluctuate over time. If the price of a product in your subscription changes, the updated price will be reflected in your notification email and will only apply to future orders. You have the flexibility to review, adjust, or cancel your subscription whenever you wish.
Why Isn’t the Item I Want Available as a Subscription?
- Expanding Selection: Currently, only our most popular items are available for subscription, but we're working on expanding this list. Some items, like large equipment, aren’t suited for subscription orders so they aren’t included.
